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Web-Witch Web Design Portfolio
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Ability to take projects from the original idea, through the design and creation process, to the finished product whether paper-based or web-based. This includes:

- web design/implementation
- web page maintenance
- user manuals
- process flows
- training materials
- online help
- illustrations
- packaging design

- marketing collateral
- ad copy
- press kits
- policies and procedures
- classroom materials
- proposals
- creating style guides and standards
- technical specifications

    Over fifteen years experience in technical writing and marketing collateral.

    Excellent written and oral communication skills plus a demonstrated ability to interface with all levels of management including senior management. Member of MENSA.


Experienced with a large variety of software and systems including:

- Dreamweaver
- Photoshop
- FrameMaker
- Robohelp
- CorelDraw
- Illustrator
- Visio

- Acrobat
- Ventura
- Pagemaker
- Microsoft Word/Excel/PowerPoint/Access
- Apple OS X
- Windows 95/98/NT/ME/2000/XP

  12/02 - Present   pMachineHosting.com/Gippy's Internet Solutions
Documentation and Support Manager.
  • Responsible for user documentation, policies and procedures, online help, and online support.
  • Responsible for development of an internal-only knowledge base for hosting issues and a knowledge base for users.
  • Creating tutorials and documentation for web developers.
  • Duties also include developer support, customer relations, hardware/software installation, and pre-sales communications.

  4/04 -
  Allied Surgical (Beverly Hills Surgical Institute), Beverly Hills, California
Marketing Manager.
  • Created and implemented new corporate look with new colors and branding across print advertisements, marketing collateral, and the web.
  • Designed web presence including web page design and keyword purchases on search engines.
  • Responsible for design and creation of print advertising, marketing collateral, and corporate image materials.

  5/01 -

Bank of America, Dallas, Texas
Technical Writer/Knowledge Base System Administrator/Curriculum Developer.
  • Created paper user documentation, online help, training materials, policies and procedures, and intranet web pages for web-based applications.
  • Introduced department to modern technical writing tools including digital output. Established documentation standards and created templates and procedures. Team leader for internal support knowledge base.
  • Responsible for creation and execution of a knowledge base of support information for over one hundred different pieces of internal software using Dreamweaver and Robohelp Server.
  • Wrote the functional spec for the knowledge base and took it through testing, training, and implementation including designing the templates, writing procedures and as team leader supervised technical writers adding information to the knowledge base.
  • Developed course materials for training internally developed software.

  1/84 - Present  

Contract Technical Writing/Web Design/Marketing/Business Analyst
Providing contract services including marketing collateral, web design, technical writing, presentations, proposals, and training services. Projects have ranged from implantable insulin pumps to disaster modeling software for the insurance industry.

Highlights include:
  • MiniMed Technologies: Created user guide and doctor installation guide for an implantable insulin pump.
  • PacifiCare: Created managed care contracting procedure manuals and answers to RFPs. Also created and documented Access databases for staff use.
  • Golf 2000: Designed and implemented the television show's website.
  • ROHR: Public relations and marketing collateral for a durable medical equipment company.

  1/00 - 9/00   Cybertek/Mynd, Dallas, Texas
Senior Technical Writer/Business Analyst.
  • Responsible for maintenance of multi-volume documentation set including online documentation.
  • Worked with the Access database for software discrepancies.
  • Additional projects included style guide and testing for upcoming transition to
    HTML help.

  9/97 - 8/99   Paciolan Systems, Inc., Long Beach, California
Senior Technical Writer.
  • Responsible for producing user documentation, training guides, and other user documents for ticketing system software.
  • Coordinating all aspects of documentation production including publishing through Docutech printers and to CDs.
  • Created company’s first style guide setting company-wide standards for documents.
  • Other duties include: logo design, design of manual formats, vendor selection, and product packaging design on a budget.

  2/93 - 1/97  

Computer Productions, Inc. (Odyssey Online), Monrovia, California
Marketing Director.
  • Created advertisements and marketing campaigns, designed all marketing collateral, bought media, developed marketing strategies, and arranged television appearances for an international online service.
  • Duties also included customer relations, member events, and online presence.